Effective date: December 2025
Welcome to Cleaning Maid Right (“we”, “us”, “our”). We operate the website cleaningmaid.ca (the “Site”) and provide cleaning services in Vancouver and the Metro Vancouver area.
We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your information.
By using our Site or our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Cleaning Maid Right
Serving Vancouver & Metro Vancouver
Contact Information:
Phone: (604) 773-7373
Email: info@cleaningmaid.ca
Address: 997 Seymour St #250, Vancouver, BC V6B 3M1
Website: cleaningmaid.ca
2. Information We Collect
2.1 Information You Provide Directly
We may collect:
- Your name, email, phone number
- Service address and cleaning details
- Booking and inquiry information
- Payment or billing details (processed through secure third-party providers; we do not store credit card numbers)
2.2 Information Collected Automatically
Including:
- IP address, browser type, device type
- Pages viewed, time spent on the site
- Referring pages
- Cookie and usage data
3. How We Use Your Information
We use your information to:
- Process bookings and deliver cleaning services
- Communicate regarding appointments, changes, or confirmations
- Provide customer support
- Improve our services and website
- Send marketing or promotional messages (only with consent or where permitted; you may unsubscribe anytime)
4. Legal Basis (If Applicable)
Where privacy laws require it (e.g., GDPR regions), we rely on:
- Performance of a contract
- Legitimate interests
- Consent
- Legal obligations
In British Columbia, we follow the Personal Information Protection Act (PIPA).
5. How We Share Your Information
We do not sell your information.
We may share your personal information with:
- Third-party service providers (hosting, payment processing, analytics)
- Legal authorities where required
- Business partners in the event of a merger or acquisition
All third parties receive only what is necessary and are expected to protect your data.
6. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality
- Analyze user behavior
- Personalize user experience
You may disable cookies in your browser settings; however, some site features may not function properly.
7. Data Retention
We keep your information only as long as needed to:
- Deliver the services requested
- Comply with laws
- Resolve disputes
After that, information is securely deleted or anonymized.
8. How We Protect Your Information
We use reasonable technical and administrative measures to safeguard your personal data. However, no online system is 100% secure, and we cannot guarantee absolute protection.
9. Your Rights & Choices
Depending on your location, you may have rights to:
- Access your personal information
- Request corrections
- Request deletion of certain data
- Withdraw consent (for marketing or cookies)
- Restrict or object to certain processing
Requests can be made using the contact details below.
10. Children’s Privacy
Our services are not directed to children under 13 years old, and we do not knowingly collect their information.
11. International Visitors
Your data may be processed in Canada or other locations where our service providers operate. By using our site, you consent to international data transfer.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.
13. Contact Us
If you have questions or privacy requests, please contact us:
Cleaning Maid Right
Phone: (604) 773-7373
Email: info@cleaningmaid.ca
Address: 997 Seymour St #250, Vancouver, BC V6B 3M1
Website: cleaningmaid.ca