Last Updated: December 2025

Welcome to Cleaning Maid Right (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website cleaningmaid.ca and any cleaning services we provide within Vancouver and the Metro Vancouver area.

By accessing our Site or booking our services, you agree to these Terms. If you do not agree, please do not use our Site or services.

1. Company Information

Cleaning Maid Right
Phone: (604) 773-7373
Email: info@cleaningmaid.ca
Address: 997 Seymour St #250, Vancouver, BC V6B 3M1

2. Services Provided

We offer the following cleaning services:

Residential cleaning
Deep cleaning
Move-in / Move-out cleaning
Airbnb / short-term rental cleaning
Commercial cleaning
Window cleaning
General housekeeping services

Service details and availability may vary by location or schedule. We reserve the right to modify or discontinue any service at any time.

3. Booking & Scheduling

By booking a cleaning service, you agree to provide accurate information, including:

Property address
Access details
Service requirements
Any known hazards or special instructions

3.1 Appointment Confirmation

Bookings made through our website, phone, or email are considered requests until confirmed by us.

3.2 Access to Property

You are responsible for ensuring our cleaners have safe and timely access to the property. If we cannot access the property at the scheduled time, a fee may apply.

3.3 Service Duration

All service durations are estimates and may vary depending on property condition and specific requirements.

4. Pricing & Payments

4.1 Pricing

Our pricing is based on service type, property size, and requested tasks. Quotes provided online or by phone are estimates; final pricing may vary if conditions differ upon arrival.

4.2 Payment Methods

We accept:

Credit/debit cards
E-transfers
Cash (in some cases)

All payments must be completed upon service completion unless otherwise agreed.

4.3 Late Payments

Overdue invoices may be subject to late fees.

5. Cancellations & Rescheduling

5.1 Customer Cancellations

We require 24 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

5.2 Company Cancellations

We may reschedule or cancel a service due to:

Unsafe conditions
Staff availability issues
Weather or emergency events

If this occurs, we will notify you as soon as possible.

6. Satisfaction Guarantee

We strive to make it right—every time.

If you are not satisfied with any part of your cleaning:

Contact us within 24 hours
Provide details of the concern
We will return to re-clean the area at no additional cost

This guarantee does not apply if:

Conditions changed after the cleaning
Additional services were expected but not included in the booking
The issue is related to excessive clutter or unsafe environments

7. Damage & Liability

7.1 Accidental Damage

Our cleaners take great care, but accidents may occur. If we accidentally damage something:

Notify us within 24 hours
Provide photos and details
We will work to repair or replace the item

7.2 Pre-existing Conditions

We are not responsible for:

Existing damage or wear
Items not securely installed (e.g., loose fixtures)
Fragile or high-value items not disclosed before service

7.3 Safety Requirements

We reserve the right to refuse service if conditions are hazardous, including:

Mold, hoarding, biohazards
Aggressive pets
Unsafe structural conditions

8. Customer Responsibilities

Customers must ensure:

Pets are secured
Areas requiring cleaning are reasonably accessible
Valuable or fragile items are stored safely
Accurate instructions and expectations are communicated

Failure to provide a safe environment may result in cancellation or additional fees.

9. Website Use

By using cleaningmaid.ca, you agree not to:

Engage in unlawful activities
Attempt to disrupt or overload the website
Copy or reproduce content without permission
Misuse contact forms or booking tools

We reserve the right to restrict access for misuse.

10. Intellectual Property

All content on the website—including text, images, graphics, logos, service descriptions, and layout—is the property of Cleaning Maid Right and protected by copyright laws.

You may not copy, distribute, or reproduce our content without written consent.

11. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, available at:

cleaningmaid.ca/privacy

The Privacy Policy explains how we collect, use, and protect your personal information.

12. Limitation of Liability

To the fullest extent permitted by law, Cleaning Maid Right is not liable for:

Losses due to service delays or cancellations
Damages resulting from misuse of our website
Indirect, incidental, or consequential damages

Our total liability is limited to the amount paid for the service in question.

13. Changes to These Terms

We may update these Terms & Conditions at any time. Changes take effect when posted on the Site. Continued use of our services indicates acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us: